TERMS AND CONDITIONS OF WEBSITE USAGE
Brantford India
Last Updated: 13 October 2025
1.1 Overview
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Customer," "Client," "Broker," "Channel Partner," "Developer," or "you") and Brantford India ("we," "our," "us," or "Company"), governing your access to and use of our technology-driven real estate platform and related services.
The use of the Brantford India Site, its Services, and associated tools is strictly governed by the following Terms and Conditions, which are incorporated herein by reference. By accessing or utilizing the Brantford India Platform, you acknowledge and expressly agree to form a binding contractual relationship with Brantford India. These Terms, together with all relevant policies available on the Platform, outline your rights, obligations, and responsibilities; it is strongly advised that, prior to any use, users acquaint themselves with the scope and effect of these Terms to ensure compliance and informed engagement.
Whenever you use any Service offered by Brantford India through the Platform—including property reviews, partner feedback, and any additional features—you will be subject to specific rules, guidelines, policies, and conditions governing those Services, and such terms are considered an integral part of these Terms and Conditions. Continued use of any Service shall be deemed acceptance of all applicable provisions and policies as periodically updated. Brantford India reserves the right to amend, update, or modify these Terms at its sole discretion; such changes become effective immediately upon their publication on the Platform. Users are responsible for periodically reviewing the Terms to remain informed of any updates, and ongoing access or usage shall constitute conclusive acceptance of the revised conditions.
1.2 Platform Description
Brantford India operates a comprehensive technology platform that specializes in:
i. Aggregation, booking, and management of commercial office spaces
ii. Co-working hubs and conventional workspaces across India
iii. Lead generation and comparison tools for real estate professionals
iv. Listing management and automated outreach campaign services
v. Multi-channel communication solutions for brokers, channel partners, developers, and clients
1.3 Acceptance of Terms
By accessing, browsing, or using our platform, website, mobile application, or any related services ("Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with any provision of these Terms, you must discontinue use of our Platform immediately.
1.4 Legal Capacity
Our services are available only to individuals, businesses, and entities that can form legally binding contracts under Indian law. You represent and warrant that:
i. You are at least 18 years of age
ii. You possess the legal authority to enter into this agreement
iii. Your use of the Platform complies with all applicable laws and regulations
2. DEFINITIONS
- "Aggregation Services" means our technology solutions for collecting, organizing, and presenting commercial real estate listings from multiple sources.
- "Automated Outreach" refers to our technology-enabled communication campaigns across email, SMS, WhatsApp, and other digital channels.
- "Channel Partners" means licensed real estate brokers, agents, and intermediaries who utilize our platform to serve their clients.
- "Commercial Properties" includes office spaces, co-working facilities, retail spaces, warehouses, and other business-use properties.
- "Content" means all text, graphics, images, music, software, audio, video, information, data, and other materials available on the Platform.
- "Lead Generation" refers to our services for identifying and qualifying potential customers for real estate transactions.
- "Listing" means property information, details, photographs, and related content posted on our Platform.
- "Platform" collectively refers to our website, mobile applications, APIs, and all related technology services.
- "Services" means all features, tools, and functionalities provided through our Platform.
3. PLATFORM SERVICES
3.1 Core Services
We provide technology-driven solutions including but not limited to:
i. Property Aggregation: Comprehensive database of commercial office spaces and co-working facilities.
ii. Booking Management: Streamlined reservation and scheduling systems.
iii. Lead Management: Advanced CRM tools for customer relationship management.
iv. Comparison Tools: Side-by-side analysis of properties, pricing, and amenities.
v. Communication Automation: Multi-channel outreach campaigns and follow-up sequences.
vi. Analytics and Reporting: Performance metrics and market insights.
vii. Listing Management: Tools for creating, editing, and optimizing property listings.
3.2 User Categories and Access
Our Platform serves multiple user categories with differentiated access levels:
i. End Customers: Individuals and businesses seeking commercial space
ii. Brokers and Agents: Licensed professionals facilitating real estate transactions
iii. Developers: Property developers and institutional landlords
iv. Channel Partners: Authorized third-party service providers
v. Property Managers: Individuals responsible for property operations
3.3 Service Availability
While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to the Platform. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice.
4. USER REGISTRATION AND ACCOUNTS
4.1 Account Creation
To access certain features of our Platform, you must create an account by providing accurate, current, and complete information. You agree to:
i. Provide truthful and accurate registration information
ii. Maintain the confidentiality of your login credentials
iii. Promptly update account information when changes occur
iv. Notify us immediately of any unauthorized account access
4.2 Account Security
You are solely responsible for:
i. Maintaining the security of your account credentials
ii. All activities that occur under your account
iii. Any losses or damages resulting from unauthorized account access
iv. Implementing appropriate security measures for account protection
4.2 Account Verification
We may require verification of your identity, professional credentials, or business registration before granting access to certain Platform features. Failure to provide requested verification may result in account suspension or termination.
5. USER CONDUCT AND PROHIBITED ACTIVITIES
5.1 Acceptable Use
Users must utilize the Platform in accordance with all applicable laws, regulations, and these Terms. You agree to use the Platform solely for legitimate business purposes related to commercial real estate.
5.2 Prohibited Activities
You are expressly prohibited from:
i. Unauthorized persons to access or use Brantford India’s Services or tools.
ii. Resale, sublicensing, assignment, or any commercial exploitation of the Platform’s Services or property listings without explicit prior authorization is prohibited.
iii. The Services must be used strictly for their intended and subscribed purposes, in compliance with Indian laws, regulations, and these Terms.
iv. Posting, transmitting, or storing content that is defamatory, obscene, pornographic, exploitative, abusive, threatening, harassing, libellous, racially or ethnically objectionable, or otherwise unlawful or harmful is strictly forbidden.
v. Content that threatens India’s sovereignty, security, unity, foreign relations, public order, or incites cognizable offences is prohibited.
vi. Users must not impersonate any person or entity, falsify their affiliation, or disclose confidential or proprietary information without permission.
vii. Uploading or transmitting viruses, malware, or any malicious code is forbidden; unauthorized attempts to access Brantford India’s systems, networks, or the Site are strictly prohibited.
viii. Use of bots, scrapers, crawlers, or similar automated tools without Brantford India’s prior consent is not allowed.
ix. Users shall not unlawfully print, download, delete, amend, or misuse data posted by others or use third-party data without consent unless for lawful and permitted business purposes.
x. Sharing false, misleading, or deceptive information, or content created to harm or misinform, is prohibited.
xi. Sending unsolicited messages, spamming activities, or advertising unrelated services to other users is not allowed, including redirection of traffic from other platforms for promotional purposes.
xii. Violations of these Terms may result in suspension, deactivation, or permanent blacklisting of User accounts.
xiii. We reserves the right to forfeit subscription fees and seek all appropriate legal remedies to recover losses resulting from breaches of these prohibitions.
5.3 Content Standards
All content submitted to the Platform must:
i. Be accurate, truthful, and not misleading
ii Comply with applicable advertising and consumer protection laws
iii. Respect privacy rights and data protection regulations
iv. Not contain obscene, defamatory, or discriminatory material
v. Include proper authorization for use of photographs and property information
6. CONTENT
6.1 Platform Content Ownership
All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, images, software, and underlying technology, are owned by Brantford India or our licensors and are protected by Indian and international intellectual property laws.
6.2 User-Generated Content
By submitting content to the Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with operating and improving the Platform.
6.3 Content Responsibility
Users are solely responsible for the content they submit and must ensure:
• Legal ownership or proper authorization for all submitted materials
• Compliance with applicable laws and regulations
• Accuracy and completeness of property information
• Respect for third-party intellectual property rights
6.4 Content Removal
We reserve the right to remove, edit, or refuse to publish any content that violates these Terms, applicable laws, or our community standards, without prior notice or liability.
7. PRICING, FEES, AND PAYMENTS
7.1 Service Fees
Access to certain Platform features may require payment of subscription fees, transaction fees, or other charges as specified in our current pricing structure. All fees are non-refundable unless explicitly stated otherwise.
7.2 Payment Terms
- All fees must be paid in advance unless alternative arrangements are agreed upon in writing
- Payments must be made through approved payment methods
- Late payments may incur additional charges and service suspension
- We reserve the right to modify our fee structure with appropriate notice
7.3 Billing and Invoicing
- Subscription fees are billed in advance on a monthly or annual basis
- Transaction-based fees are calculated and billed according to usage
- All charges are exclusive of applicable taxes, which are the user's responsibility
- Invoice disputes must be raised within 30 days of billing date
7.4 Refund Policy
Refunds are generally not provided except:
- In cases of platform technical failures preventing service delivery
- When required by applicable consumer protection laws
- For subscriptions cancelled within any statutory cooling-off period
- At our sole discretion for exceptional circumstances
8. DATA PROTECTION AND PRIVACY
Brantford India takes the privacy and protection of personal data seriously and adheres to the highest standards in handling user information. Our collection, usage, and safeguarding of personal data are governed comprehensively by our Privacy Policy, which is an integral part of these Terms and Conditions. By accessing or using the Brantford India Platform, users expressly consent to the collection, processing, and storage of their personal data as outlined in our Privacy Policy.
Users who collect or process personal data through the Platform bear responsibility for complying with all applicable data protection laws, including but not limited to the Digital Personal Data Protection Act, 2023. This responsibility extends to obtaining informed and lawful consent from data subjects prior to collection or processing, ensuring transparency and fairness. Users must also implement appropriate technical and organizational security measures to protect personal data against unauthorized access, modification, disclosure, or destruction. Respect for the fundamental rights of individuals with regard to their personal information is paramount, obligating users to honor privacy rights and data protection regulations at all times.
Brantford India employs reasonable and industry-standard technical and organizational safeguards to protect the integrity and confidentiality of user data. These measures include secure transmission protocols, encryption where feasible, access controls, regular security assessments, and staff training on data privacy principles. Nonetheless, users acknowledge that no Internet-based system can guarantee absolute security. Therefore, while Brantford India strives to prevent unauthorized data breaches, users recognize the residual risks inherent in transmitting and storing data electronically over the Internet. We encourage users to take additional precautions where necessary and to report any suspected data security incidents promptly.
Our Privacy Policy further details the types of personal information we collect—such as contact information, payment data, device and usage information—and how we use, share, and store such data responsibly. The policy also explains user rights related to data access, correction, deletion, and objection to processing, providing transparency and control over personal information. Regular updates to the Privacy Policy are posted to maintain compliance with evolving legal requirements and best practices. Users are encouraged to review the Privacy Policy periodically to remain informed of their rights and Brantford India’s commitments to privacy and data protection.
9. THIRD-PARTY INTEGRATIONS AND SERVICES
9.1 Third-Party Services
The Platform may integrate with third-party services, applications, or websites. We are not responsible for the availability, content, or practices of third-party services and do not endorse or warrant their offerings.
9.2 Third-Party Content
Property listings and other content may be provided by third parties. While we strive to maintain accuracy, we do not guarantee the completeness, accuracy, or reliability of third-party content.
9.3 External Links
The Platform may contain links to external websites or services. We are not responsible for the content, privacy practices, or terms of service of external sites.
10. Intellectual Property Rights and Data Usage
All intellectual property rights in the Brantford India Platform, its Services, property listings, User data, and all associated content, including but not limited to text, images, designs, software, trademarks, logos, and brand elements, remain the sole and exclusive property of Brantford India or its licensors. Users acknowledge that they do not acquire any rights, title, or interest in the intellectual property except as expressly granted under these Terms.
Any content contributed by Users—such as property descriptions, images, reviews, or feedback—shall automatically vest in Brantford India upon submission. Unauthorized reproduction, distribution, or reuse of such content outside the Platform constitutes infringement, and Brantford India reserves the right to initiate appropriate legal action, including claims for damages and recovery of costs.
Trademarks, logos, and other brand features displayed on the Platform are either owned by or licensed to Brantford India. No rights or licenses are granted to Users for their use without prior written authorization. Unauthorized use of branding elements will be subject to legal remedies.
Users receive a limited, non-transferable, non-exclusive, and revocable license to access and use the Services strictly in accordance with these Terms and for their intended purposes.
Brantford India reserves the right to use and share User-provided data for operational, business analysis, marketing, and service improvement purposes, in compliance with applicable laws and our Privacy Policy. All data submitted by Users remains the exclusive property of Brantford India even following account suspension or termination, unless otherwise agreed in writing.
By submitting contact information such as mobile numbers or email addresses, Users consent to receiving communications—including calls, messages, alerts—from Brantford India, its affiliates, partners, and authorized agents regardless of any Do Not Disturb registration. Brantford India may also record and use calls made between Users and its representatives for quality, training, and compliance purposes.
Users who do not agree to these terms should refrain from submitting their personal or contact information on the Platform.
11. DISCLAIMERS AND LIMITATION OF LIABILITY
11.1 Service Disclaimers
THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
- UNINTERRUPTED OR ERROR-FREE OPERATION
- ACCURACY OR COMPLETENESS OF CONTENT OR DATA
11.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRANTFORD INDIA SHALL NOT BE LIABLE FOR:
- INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
- DAMAGES RESULTING FROM THIRD-PARTY CONDUCT OR CONTENT
- AMOUNTS EXCEEDING THE FEES PAID BY THE USER IN THE 12 MONTHS PRECEDING THE CLAIM
11.3 Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or other force majeure events.
12. INDEMNIFICATION
12.1 User Indemnification
You agree to indemnify, defend, and hold harmless Brantford India, its affiliates, officers, directors, employees, and agents from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Platform in violation of these Terms
- Content you submit to the Platform
- Your violation of any laws or third-party rights
- Your breach of representations and warranties made herein
12.2 Scope of Indemnification
This indemnification obligation survives termination of these Terms and continues for all claims arising from your use of the Platform during the term of your agreement with us.
12. TERMINATION
12.1 Termination by User
You may terminate your account and cease using the Platform at any time by following the account closure procedures specified on the Platform. Termination does not relieve you of any outstanding payment obligations.
12.2 Termination by Company
We may suspend or terminate your access to the Platform immediately, without prior notice, if:
- You breach any provision of these Terms
- Your account shows suspicious or fraudulent activity
- We are required to do so by law or regulation
- Continued service provision becomes commercially impracticable
12.3 Effect of Termination
Upon termination:
- Your access to the Platform will be immediately discontinued
- All outstanding fees become immediately due and payable
- We may delete your account data after a reasonable retention period
- Provisions of these Terms that by their nature should survive will continue in effect
13. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. You agree that any dispute, claim or controversy arising out of or relating to your use of our platform, these Terms, or the services provided hereunder, shall first be attempted to be resolved amicably through good faith discussions within 30 (thirty) days of either party giving written notice of the dispute.
If such dispute is not settled through discussions, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The tribunal shall consist of a sole arbitrator appointed mutually by the parties. The seat and venue of arbitration shall be Pune, and the proceedings shall be conducted in English.
Subject to the foregoing, the courts of Pune, Maharashtra shall have exclusive jurisdiction in respect of all matters arising out of or connected with these Terms.
You also agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.
14. MODIFICATIONS TO TERMS
Brandford reserves the right, at its sole discretion, to add, modify, suspend, or discontinue any aspect of the Services, temporarily or permanently, at any time, with or without prior notice to the User.
For paid Services (if any), Brandford may, at its sole discretion, provide a pro rated refund for any unused portion in the event of permanent discontinuation.
Brandford may also, without assigning any reason and without notice, temporarily deactivate, restrict, or suspend access to the platform or any part thereof in order to carry out maintenance, upgrades, testing, repairs, or other technical activities necessary to ensure the proper delivery and functioning of the Services.
Brandford shall not be liable to the User or to any third party for any direct or indirect loss, damage, cost, or expense arising out of or in connection with any modification, suspension, or discontinuation of the Services, including during periods of maintenance. Except where expressly agreed by Brandford, no fees or charges already paid by the User shall be adjusted, refunded, or rebated in such cases.
15. AMENDMENTS
- The right to amend, vary, or modify the Term contained herein, as well as those in the Services Guide, shall rest exclusively with Brandford.
- The Agreement may be updated, and the Term may change periodically. Any such changes or updates will be posted on the Site. User are advised to visit the Site regularly to review the latest Term. For the avoidance of doubt, the User continued use of the Services shall constitute an acknowledgment and acceptance of the amended Term.
16. GENERAL PROVISIONS
16.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and Brantford India regarding the Platform.
16.2 Severability
If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
16.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
16.4 Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
16.5 Language
These Terms are originally drafted in English. Any translations are provided for convenience only, and the English version shall prevail in case of conflicts.
17. CONTACT INFORMATION
For questions, concerns, or notices regarding these Terms, please contact us at:
Brantford India
9th Floor, V.B Capitol Building,
Range Hill Rd, Bhoslenagar, Shivajinagar,
Pune, Maharashtra 411007 India
Email: feedback@brantfordindia.com
Phone: 7028522269
Business Hours: 9 to 6 PM IST [Mon-Fri]
These Terms and Conditions were last updated on 10 Oct 2025. By continuing to use our Platform, you acknowledge that you have read and agree to the current version of these Terms.