1. Introduction
Brantford India (“Company,” “we,” “our,” or “us”) operates a real estate technology platform that enables brokers, channel partners, and developers to generate leads, manage listings, and run automated outreach campaigns across multiple channels.
We are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, and all applicable Indian laws.
2. Information We Collect
- Contact details: name, phone number, email address
- Business information: brokerage firm name, property listings, deal preferences
- Communications data: WhatsApp, SMS, email interactions
- Platform usage data: login credentials, browsing history, marketing campaign activity
3. Purpose of Data Use
We process your personal data to:
- Provide access to platform features and services
- Facilitate lead generation and client communications
- Send transactional, promotional, and service-related messages
- Improve user experience and develop new features
- Comply with legal and regulatory obligations
4. Consent for Communications
By providing your contact details and actively opting in (via our website, application, or a verified consent interface), you expressly authorize Brantford India and its associated entities to contact you via phone calls, WhatsApp, SMS, email, and other digital channels even if your number is registered under the National Do Not Disturb (DND) registry.
- You may withdraw your consent at any time by contacting us at feedback@brantfordindia.com.
- Withdrawals will be honored within 2 business days.
- We are integrating with TRAI’s approved Digital Consent Management platform to ensure your consent remains secure, auditable, and revocable.
5. Data Sharing
Your data may be shared with:
- Our affiliated companies, channel partners, and service providers for communication and marketing purposes
- Third-party integrations (e.g., WhatsApp, SMS, email, social media platforms) strictly for delivering our services
- Regulatory bodies, if required by law
We do not sell or rent your data to unrelated third parties.
6. Data Retention
We retain your data for as long as required to fulfill the stated purposes or as mandated by applicable laws. Once no longer required, your data will be securely deleted or anonymized.
7. User Rights
Under the DPDP Act, you have the right to:
- Access and confirm whether we process your data
- Request correction, completion, or deletion of your data
- Withdraw consent to data processing
- File grievances regarding misuse of your data
Requests can be submitted to feedback@brantfordindia.com.
8. Indemnity
You agree to indemnify and hold harmless Brantford India, its affiliates, and representatives against any claims, penalties, or damages arising from:
- Your misrepresentation or unauthorized sharing of third-party contact details
- Your provision of invalid or false consent for communication outreach
- Your violation of any applicable law or regulation in using our platform
This indemnity does not cover losses caused by our gross negligence or willful misconduct.
9. Security
We employ industry-standard security practices and take reasonable measures to prevent unauthorized access, misuse, or disclosure of your data.
10. Grievance Redressal
For questions, complaints, or requests regarding this Privacy Policy, please contact our Grievance Officer at feedback@brantfordindia.com.
- Response Time: Within 7 working days
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the “Last Updated” date revised accordingly. Continued use of our services after changes are published constitutes acceptance of the revised Privacy Policy.