Privacy Policy

1. INTRODUCTION

General:

a) The website https://www.brantfordindia.com (“Website”) is owned and operated by Brantford India, a company incorporated in India under the Companies Act, 2013 (“Company”). Brantford India (“we,” “our,” or “us”) operates a technology-driven real estate platform specializing in the aggregation, booking, and management of commercial office spaces, co-working hubs, and conventional workspaces across India. Our platform empowers brokers, channel partners, developers, and clients to generate leads, compare options, manage listings, and automate outreach campaigns across multiple communication channels (the “Services”).

b) We are committed to protecting your personal data and processing it in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, and all applicable laws governing privacy and electronic communications in India.

c) Ensuring the confidentiality and security of your personal information is our highest priority. We have implemented all necessary and reasonable technical and organizational measures to safeguard your data during transmission over the internet and while stored on our systems.

d) By accessing or using our Website or Services, or by providing us with your personal information, you consent to the terms of this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use our Services, Website, or provide us with your information.

e) The use of the Website by the User is solely governed by this Policy as well as the Terms of Use of the Website ("Terms",), and any modifications or amendments made thereto by the Company from time to time, at its sole discretion. Visiting the home page of the Website and/or using any of the services provided on the Website shall be deemed to signify the User's unequivocal acceptance of this Policy and the aforementioned Terms, and the User expressly agrees to be bound by the same. The User expressly agrees and acknowledges that the Terms and Policy are co-terminus, and that expiry / termination of either one will lead to the termination of the other.

f) The User unequivocally agrees that this Policy and the aforementioned Terms constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website, and that the same shall be deemed to be incorporated into the Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User's act of visiting any part of the Website constitutes the User's full and final acceptance of the Policy and the aforementioned Terms.

g) The Parties expressly agree that the Company retains the sole and exclusive right to amend or modify the Policy and the aforementioned Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the Policy and Terms, and stay updated on their provisions and requirements. If the User continues to use the Website following such a change, the User will be deemed to have consented to any and all amendments / modifications made to the Policy and Terms. In so far as the User complies with the Policy and Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter, access and use the Website.

1.2 Our Commitment

We are dedicated to:

  • Transparency in our data processing activities
  • Protecting your personal information with appropriate security measures
  • Respecting your privacy rights and choices
  • Complying with applicable data protection laws and regulations

1.3 Scope of This Policy

This Privacy Policy applies to all users of our Platform, including:

  • End customers seeking commercial office spaces
  • Real estate brokers and channel partners
  • Property developers and landlords
  • Service providers and business partners
  • Website visitors and mobile app users

1.4 Legal Basis

This Privacy Policy is designed to comply with:

  • Digital Personal Data Protection Act, 2023 (DPDP Act)
  • Information Technology Act, 2000 and related rules
  • Applicable international data protection regulations for cross-border operations

2. INFORMATION WE COLLECT

2.1 Personal Data Categories

We collect the following categories of personal data:

2.1.1 Identity and Contact Information

 To be confirmed the details that we collect

  • Full name and professional title
  • Email address and phone numbers
  • Business and residential addresses
  • Company name and designation
  • Government-issued identification numbers (when required for verification)
  • Professional licenses and certifications

2.1.2 Account and Profile Information

  • Username and password
  • Profile photographs and bio information
  • Preferences and settings
  • Communication preferences
  • Account verification status

2.1.3 Property and Transaction Data

  • Property search criteria and preferences
  • Viewed and saved property listings
  • Booking and inquiry history
  • Transaction details and payment information
  • Communication records with other users
  • Reviews and feedback submitted

2.1.4 Technical and Usage Information

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Page views and navigation patterns
  • Session duration and frequency of visits
  • Location data (where permitted)
  • Cookies and similar tracking technologies

2.1.5 Communication Data

  • Messages sent through our Platform
  • Email communications with our support team
  • Phone call recordings (where legally permissible and disclosed)
  • Chat logs and support tickets
  • Marketing communication interactions

2.1.6 Financial Information

  • Payment method details (securely tokenized)
  • Billing addresses
  • Transaction history
  • Subscription and pricing plan information
  • Tax identification numbers (for business accounts)

2.2 Methods of Data Collection

We collect personal data through various methods:

2.2.1 Direct Collection

  • Information you provide during account registration
  • Details submitted when creating property listings
  • Data entered in forms, surveys, and questionnaires
  • Communications with our customer support team
  • Participation in promotions, contests, or marketing activities

2.2.2 Automatic Collection

  • Information collected through cookies and similar technologies
  • Usage data gathered through analytics tools
  • Device and browser information
  • Location data (with your consent)
  • Performance and error logs

2.2.3 Third-Party Sources

  • Information from our business partners and channel partners
  • Data from property aggregation services
  • Social media platforms (when you connect your accounts)
  • Credit bureaus and financial institutions (for verification purposes)
  • Publicly available databases and directories

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

We process your personal data for the following purposes:

3.1.1 Service Provision

  • Platform Access: Creating and managing your user account
  • Property Matching: Providing personalized property recommendations based on your criteria
  • Booking Management: Processing property viewings, reservations, and transactions
  • Communication Facilitation: Enabling communication between users, brokers, and property owners
  • Customer Support: Responding to inquiries, resolving issues, and providing assistance

3.1.2 Business Operations

  • Lead Generation: Identifying and qualifying potential customers for real estate services
  • Campaign Management: Operating automated outreach campaigns across multiple channels
  • Performance Analytics: Analyzing platform usage to improve services and user experience
  • Quality Assurance: Monitoring and improving service quality and user satisfaction
  • Fraud Prevention: Detecting and preventing fraudulent activities and security threats

3.1.3 Legal and Compliance

  • Regulatory Compliance: Meeting obligations under real estate and data protection laws
  • Contract Performance: Fulfilling our obligations under user agreements
  • Legal Proceedings: Responding to legal requests and protecting our legal interests
  • Audit and Investigation: Conducting internal audits and investigations

3.2 Marketing and Communications

Subject to your consent and preferences:

  • Promotional Communications: Sending newsletters, property alerts, and marketing materials
  • Market Research: Conducting surveys and research to improve our services
  • Event Invitations: Inviting you to webinars, property exhibitions, and industry events
  • Product Updates: Informing you about new features and service enhancements

3.3 Analytics and Improvement

  • Usage Analysis: Understanding how users interact with our Platform
  • Performance Optimization: Improving website speed, functionality, and user experience
  • Feature Development: Developing new features based on user behaviour and feedback
  • Market Intelligence: Analyzing real estate market trends and patterns

4. LEGAL BASIS FOR PROCESSING

4.1 Consent

Where we rely on your consent for processing personal data:

  • We obtain clear and explicit consent before processing
  • You have the right to withdraw consent at any time
  • Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal

4.2 Contract Performance

We process personal data necessary for:

  • Performing our contractual obligations under user agreements
  • Taking pre-contractual steps at your request
  • Providing services you have requested

4.3 Legitimate Interests

We may process personal data based on our legitimate business interests, including:

  • Fraud prevention and security
  • Direct marketing (subject to opt-out rights)
  • Analytics and service improvement
  • Network and information security

4.4 Legal Obligations

We process personal data to comply with:

  • Legal and regulatory requirements
  • Court orders and legal processes
  • Professional standards and industry regulations

5. DATA SHARING AND DISCLOSURE

5.1 Sharing with Service Providers

 We may share your personal data with trusted third-party service providers who assist us in:

5.1.1 Technology Services

  • Cloud Hosting Providers: For secure data storage and platform hosting
  • Communication Platforms: For email, SMS, and messaging services
  • Analytics Providers: For website analytics and user behaviour insights
  • Payment Processors: For secure payment processing (using tokenized data)

5.1.2 Business Services

  • Customer Support Tools: For helpdesk and customer service operations
  • Marketing Platforms: For email marketing and campaign management
  • Identity Verification: For user verification and fraud prevention services
  • Legal and Professional Services: For legal advice, accounting, and audit services

5.2 Sharing with Business Partners

We may share relevant information with:

  • Property Owners and Developers: To facilitate property transactions and communications
  • Real Estate Brokers: To enable lead generation and business development
  • Channel Partners: To support joint business activities and service delivery
  • Financial Institutions: For loan processing and financial services (with your consent)

5.3 Legal Disclosures

We may disclose personal data when required by:

  • Legal Obligations: Complying with applicable laws and regulations
  • Court Orders: Responding to subpoenas, court orders, and legal processes
  • Government Authorities: Cooperating with regulatory investigations
  • Law Enforcement: Assisting in criminal investigations and legal proceedings

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5.5 Data Protection Safeguards

All third parties who receive your personal data are contractually obligated to:

  • Maintain appropriate security measures
  • Use data only for specified purposes
  • Comply with applicable data protection laws
  • Return or delete data upon termination of services

6. DATA SECURITY AND PROTECTION

6.1 Security Measures

We implement comprehensive security measures to protect your personal data:

6.1.1 Technical Safeguards

  • Encryption: Data encryption in transit and at rest using industry-standard protocols
  • Access Controls: Multi-factor authentication and role-based access controls
  • Network Security: Firewalls, intrusion detection, and network monitoring
  • Secure Development: Secure coding practices and regular security testing
  • Data Masking: Tokenization and pseudonymization of sensitive data elements
     

6.1.2 Organizational Measures

  • Privacy Training: Regular privacy and security training for all employees
  • Data Minimization: Collecting and processing only necessary personal data
  • Access Restrictions: Limiting access to personal data on a need-to-know basis
  • Incident Response: Established procedures for handling security incidents
  • Vendor Management: Due diligence and monitoring of third-party service providers

6.2 Data Breach Response

In the event of a data breach affecting your personal data:

  • We will investigate and contain the breach promptly
  • Affected users will be notified within 72 hours where required by law
  • We will cooperate with regulatory authorities as required
  • Remedial measures will be implemented to prevent future breaches

6.3 Data Retention and Deletion

  • Retention Periods: Personal data is retained only as long as necessary for the purposes outlined in this policy
  • Automatic Deletion: Automated systems delete data upon expiry of retention periods
  • Secure Disposal: Secure and irreversible deletion of data using certified methods
  • Backup Management: Regular purging of personal data from backup systems

7. YOUR PRIVACY RIGHTS

7.1 Access Rights

You have the right to:

  • Request access to your personal data we process
  • Obtain information about how your data is used
  • Receive a copy of your personal data in a structured format

7.2 Correction and Update Rights

You have the right to:

  • Request correction of inaccurate or incomplete personal data
  • Update your profile and account information
  • Modify your communication preferences

7.3 Deletion Rights

You have the right to request deletion of your personal data when:

The data is no longer necessary for the original purpose
You withdraw consent and we have no other legal basis for processing
The data has been unlawfully processed
Deletion is required for compliance with legal obligations

7.4 Restriction and Objection Rights

You have the right to:

  • Restrict processing of your personal data in certain circumstances
  • Object to processing based on legitimate interests
  • Opt-out of direct marketing communications
  • Object to automated decision-making and profiling

7.5 Data Portability

You have the right to:

  • Receive your personal data in a portable format
  • Transfer your data to another service provider
  • Request direct transfer where technically feasible

7.6 Exercising Your Rights

To exercise your privacy rights:

  • Email: Send your request to feedback@brantfordindia.com.
  • Online: Use the privacy settings in your account dashboard
  • Phone: Contact our privacy helpline at +91 7028522269
  • Mail: Write to our Data Protection Officer at the address provided in Section 12

We will respond to your requests within 30 days and provide assistance in exercising your rights free of charge, unless the request is manifestly unfounded or excessive.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use


We use the following categories of cookies:
8.1.1 Essential Cookies

  • Advertising: Delivering relevant advertisements and measuring campaign effectiveness
  • Social Media: Enabling social media sharing and integration features
  • Retargeting: Showing relevant ads on third-party websites

8.1.2 Functional Cookies

  • User Preferences: Remembering your settings and customization choices
  • Language Selection: Storing your preferred language and regional settings
  • Accessibility: Supporting accessibility features and requirements

8.1.3 Analytics Cookies

  • Usage Analytics: Understanding how users interact with our Platform
  • Performance Monitoring: Identifying technical issues and optimization opportunities
  • A/B Testing: Testing different versions of features to improve user experience

8.1.4 Marketing Cookies

  • Advertising: Delivering relevant advertisements and measuring campaign effectiveness
  • Social Media: Enabling social media sharing and integration features
  • Retargeting: Showing relevant ads on third-party websites

8.2 Cookie Management

You can control cookies through:

  • Browser Settings: Configuring your browser to block or delete cookies
  • Cookie Consent Manager: Using our cookie preference centre
  • Opt-Out Tools: Using industry opt-out mechanisms for advertising cookies

8.3 Third-Party Tracking

We may use third-party analytics and advertising services that collect information about your online activities across different websites and services.

9. CHILDREN'S PRIVACY

9.1 Age Requirements

Our Platform is not intended for children under the age of 18. We do not knowingly collect, use, or share personal data from children under 18 years of age.

9.2 Parental Rights

If you believe we have collected personal data from a child under 18:

  • Contact us immediately at +91-7028522269
  • We will investigate and delete the data if confirmed
  • We will take steps to prevent future collection from that individual

9.3 Verification Processes

We implement age verification mechanisms to prevent underage access to our services and may request proof of age in certain circumstances.

10. INTERNATIONAL DATA TRANSFERS

10.1 Cross-Border Transfers

We may transfer your personal data outside India to:

  • Service Providers: Third-party vendors providing technical or business services
  • Business Partners: International partners for business development and services
  • Group Companies: Affiliated entities in other jurisdictions

10.2 Transfer Safeguards

  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses: Using approved contractual terms for data protection
  • Certification Schemes: Ensuring recipients maintain appropriate privacy standards
  • Binding Corporate Rules: Internal policies governing international data transfers

10.3 Data Localization Compliance

We maintain compliance with applicable data localization requirements under Indian law and store critical categories of data within India where required.

11. POLICY UPDATES AND CHANGES

11.1 Policy Modifications

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices or services
  • Updates to applicable laws and regulations
  • Enhancements in privacy protection measures
  • Feedback from users and stakeholders

11.2 Notification of Changes

We will notify you of material changes through:

  • Email Notification: Direct communication to your registered email address
  • Platform Notices: Prominent notices on our website and mobile applications
  • In-App Notifications: Push notifications through mobile applications
  • Updated Date: Revision of the "Last Updated" date at the top of this policy

11.3 Continued Use

Your continued use of our Platform after policy changes constitutes acceptance of the updated Privacy Policy. If you disagree with the changes, you may terminate your account and cease using our services.

12. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

For privacy-related questions, concerns, or requests, contact our Data Protection Officer:

Email: feedback@brantfordindia.com
Phone: +91 7028522269
Address: Brantford India
9th Floor, V.B Capitol Building, Range Hill Rd, Bhosle Nagar, Shivajinagar, 
Pune, Maharashtra 411007 India

12.2 Privacy Support Team
 

For general privacy inquiries:

Email: feedback@brantfordindia.com
Phone: +91 7028522269
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

12.3 Grievance Redressal Process

  1. Internal Resolution: Submit your complaint through our internal grievance mechanism
  2. Investigation: We will investigate your complaint within 30 days
  3. Response: You will receive a written response with our findings and action taken
  4. Escalation: If unsatisfied, you may escalate to regulatory authorities

12.4 Regulatory Authority

You have the right to file complaints with:
Data Protection Board of India

13. SPECIAL PROVISIONS

13.1 Automated Decision Making

We may use automated decision-making and profiling for:

  • Property Recommendations: Suggesting relevant properties based on your preferences
  • Fraud Detection: Identifying potentially fraudulent activities
  • Risk Assessment: Evaluating creditworthiness and business risks
  • Marketing Personalization: Customizing marketing communications

You have the right to:

  • Request human intervention in automated decisions
  • Express your point of view regarding automated decisions
  • Contest automated decisions that significantly affect you

13.2 Marketing Communications

We may send you marketing communications about:

  • New property listings matching your criteria
  • Platform updates and new features
  • Industry insights and market reports
  • Educational content and resources
  • Event invitations and webinars

You can opt-out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Updating preferences in your account settings
  • Contacting our customer support team
  • Sending an opt-out request to feedback@brantfordindia.com

13.3 Data Analytics and Insights

We may create anonymized and aggregated insights from user data for:

  • Market research and trend analysis
  • Service improvement and development
  • Industry reports and benchmarking
  • Academic research collaborations
     

These insights do not contain personally identifiable information and cannot be traced back to individual users.

14. SECTOR-SPECIFIC CONSIDERATIONS

14.1 Real Estate Professional Data

For real estate brokers, agents, and developers:

  • Professional license verification data
  • Transaction history and performance metrics
  • Client testimonials and reviews
  • Commission and payment information
  • Regulatory compliance records

14.2 Corporate Client Data

For business customers:

  • Corporate registration details
  • Authorized representative information
  • Billing and procurement data
  • Contract and agreement records
  • Compliance and audit information

14.3 Property Data

Property-related information may include:

  • Property descriptions, photos, and virtual tours
  • Pricing and availability information
  • Location and neighborhood data
  • Property history and transaction records
  • Market analysis and valuation data

15. COMPLIANCE FRAMEWORK

15.1 Legal Compliance

This Privacy Policy is designed to comply with:

  • Digital Personal Data Protection Act, 2023: India's primary data protection law
  • Information Technology Act, 2000: Cybersecurity and electronic commerce regulations
  • Consumer Protection Act, 2019: Consumer rights and protection requirements
  • Real Estate (Regulation and Development) Act, 2016: Real estate sector regulations

15.2 International Standards

We align our practices with international privacy frameworks:

  • GDPR Principles: European data protection standards
  • ISO 27001: Information security management standards
  • SOC 2: Security, availability, and confidentiality controls
  • Privacy by Design: Proactive privacy protection principles

15.3 Audit and Monitoring

We conduct regular assessments of:

  • Privacy policy compliance
  • Data processing activities
  • Security control effectiveness
  • Third-party vendor practices
  • Regulatory requirement changes

 

This Privacy Policy was last updated on 14 October 2025  is updated regularly. We encourage you to review this policy periodically to stay informed about how we protect your privacy and handle your personal data.


By using our Platform, you acknowledge that you have read, understood, and agree to the collection, use, and processing of your personal data as described in